Tianhua has its own unique set of after-sales service management system, which includes the following modules:

(1) Organizing relevant personnel training

After the installation and acceptance of the product is completed, technical personnel will take the initiative to contact the user, and the user will determine the time, place and number of related matters for technical guidance, and provide organized and planned technical guidance.

(2) Submit product information and management software

The technical staff will hand over the detailed product information and product management software to the relevant personnel on the user side, and guide the operation methods of the relevant software.

(3) Fill in the quality assurance card

After the handover of materials and related management software is completed, the full-time after-sales service personnel will carefully fill in the quality assurance card, and after being approved by the user, the quality assurance card will be handed over to the user.

(4) Create a user profile

Establish detailed user files within the company, so as to have the basis for regular follow-up investigations on users and product usage, and at the same time build files for regular return visits and irregular visits.

(5) Regular return visits and irregular visits

After the product is delivered to the user for official use, will conduct regular and irregular visits to the product and users, conduct detailed investigations on the use of the product, and conduct professional inspections on the product itself to check whether the product appears during use. Always find problems in advance, solve them, and eliminate problems in the bud to ensure that users can use the product normally and for a long time. Make records carefully in regular return visits and irregular visits as first-hand data for product maintenance

(6) Product maintenance response

After receiving the user's request to repair the product, the response time will be within 1 hour to make a quick response, and the door will be guaranteed within 72 hours. Tel: 0769-89910088 (landline)

(7) Collect product usage records, and file customer usage information in the customer management software system.

Comprehensively collect the user's product function, enter the customer management software system, and carry out all-round maintenance and management of the product. The after-sales service management for this product is mainly reflected in the technical guidance of management personnel and the regular return visits and irregular inspections of the products. We guarantee that we will strictly follow the requirements of the bidding documents and meet the needs of users to the greatest extent.